Question 1

How long does shipping take?

Accepted Answer

Standard shipping within Australia takes 3-5 business days. Express shipping takes 1-2 business days. International shipping varies by destination, typically 7-14 business days.

Question 2

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with a tracking number. You can also view your order status by logging into your account and visiting the Order History page.

Question 3

Do you ship internationally?

Accepted Answer

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination. Shipping costs will be calculated at checkout.

Question 4

Can I change or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After this window, orders are processed for shipping and cannot be changed. Please contact us immediately if you need to make changes.

Question 5

What is your return policy?

Accepted Answer

We offer free returns within 30 days of purchase for items in original condition with tags attached. Sale items are final sale and cannot be returned.

Question 6

How do I return an item?

Accepted Answer

Log into your account, go to Order History, select the order, and click 'Start Return'. You'll receive a prepaid return label via email. Pack the item securely and drop it off at any Australia Post location.

Question 7

How long do refunds take?

Accepted Answer

Once we receive your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

Question 8

Can I exchange an item for a different size?

Accepted Answer

Yes! You can exchange items for a different size within 30 days. If the new size is out of stock, we'll issue a full refund instead.

Question 9

How do I find my size?

Accepted Answer

Check our Size Guide page for detailed measurements. We recommend measuring yourself and comparing to our size charts. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

Question 10

Do your sizes run true to size?

Accepted Answer

Our activewear is designed for a performance fit, which means it's slightly more fitted than casual wear. Most customers find our sizing runs true to size, but check product descriptions for specific fit notes.

Question 11

How should I wash my activewear?

Accepted Answer

Machine wash cold with like colors, inside out. Avoid fabric softeners as they can affect moisture-wicking properties. Hang dry or tumble dry on low heat. Do not iron or dry clean.

Question 12

Are your products squat-proof?

Accepted Answer

Yes! All our leggings undergo rigorous squat testing. They're designed to stay opaque during all your workouts and daily activities.

Question 13

What materials do you use?

Accepted Answer

We use high-quality, performance fabrics including recycled nylon, spandex, and our proprietary moisture-wicking blends. Each product page lists the specific fabric composition.

Question 14

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secured with industry-standard encryption.

Question 15

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, manage your wishlist, and enjoy faster checkout.

Question 16

How do I use a discount code?

Accepted Answer

Enter your discount code in the 'Promo Code' field at checkout and click 'Apply'. The discount will be reflected in your order total. Only one code can be used per order.

Frequently Asked Questions